Citibank claims "disruptive protesters"

The day of the Citibank arrests, I immediately sent an e-mail to Citi after seeing the footage, telling them they should be ashamed of treating their paying customers in such a manner. Roughly 22 hours ago, I received this message via an email address labeled as auto-response:

Dear Ms. Amittai,
[because we all know that 'Gideon' is a girl's name...]

Thank you for your message regarding the incident at
Citibank branch on La Guardia Place. We understand your
concern.

According to the media
[Really? You don't know what is happening at your own bank?]
a large amount of protesters
(non-Citibank clients) entered the Citibank branch at 555
La Guardia Place around 2:00 PM on Saturday, October 15.
They were very disruptive and refused to leave after being
repeatedly asked, causing our staff to call 911.The Police
asked the branch staff to close the branch until the
protesters could be removed. Only one person asked to close
an account and was accommodated.

We would like to assure you that Citibank clients may also
close their accounts by phone. The protesters were arrested
due to their disruptive behavior.

If we can be of any additional assistance, please send
another online message or call Citibank Online Client
Services at 1-800-374-9700. Internationally, you can call
us collect at 001-210-677-0065. Our professional staff is
committed to providing you world-class service and we are
available 24 hours a day, 7 days a week.

Sincerely,
Maria R Velasco
Citibank Online Client Services

I went back to Citi's site and sent another email, directing them to the video I previously posted (which I will post again in this one for all to see) that shows there were no disruptions except by NYPD shoving a lady bank into the bank.